Wednesday, January 22, 2014

Smart Aviation Management Uses An As9100 Consultant For ISO Certification

By Judy Sullivan


The aviation business is an exciting but challenging place, and as has been often noted, the only constant seems to be change. How one manages the implementation of new processes, or even decides if that is the correct step can make or break an organization. With the help of an as9100 consultant, a corporation can gain ISO certification and change their future for the better.

A serious challenge to senior leadership in any company that elects to pursue greater efficiency and quality is the reaction of their employees. To workers, any such management move smacks of danger to either changing or eliminating their job. Handled poorly, workers can not only resent the attempt to change things, but get very creative in the effort to thwart possible change, even without knowing what it entails.

Part of the employee concern is the awareness that their checklist discipline to perform tasks in a standardized manner has been the key to the enviable safety statistics which make the company strong. They have a natural feeling that it is working, and therefore they are suspect of management efforts to alter the way things are done. The key is communication throughout the company to motivate pursuit of improvement.

The organization rising to that need is called ISO, a word that originates in the Greek word isos, meaning equal. Organized in 1947, this group of standards experts from more than 150 countries meet, debate and develop guidelines that ensure consistent, safe and equal products and services. Adopting these guidelines and gaining certification in them proves a commitment to excellence customers and competitors heed.

It is not a simple process to gain such accreditation, however, as the process includes an analysis of every process in an organization, which means a self analysis must be conducted first. Even beginning the effort to gain the qualification nearly assures benefits to the organization and even the bottom line. It is a rare company that does not find many improvements on its own just by carefully documenting everything they do.

The quality movement has proven that a careful look at complex processes often yields simple, inexpensive changes that make immediate improvements. These may be jobs regularly done that do not make a significant contribution to the product or service. With as many independent events that must combine to produce air travel, there are bound to be such opportunities.

The process will require a top to bottom analysis of every process in the company, with an eye towards efficiency. In addition, any change must be introduced without disturbing the existing process, so workers and leaders can see the new process from beginning to established norm. Often it is better to have outside assistance to make this happen.

Identifying unnecessary work improves efficiency instantly, better and faster ways to accomplish other tasks, or the outsourcing of them, can also increase efficiency and often please employees. Getting everyone actively involved while still operating the company is not easy. An as9100 consultant will have many ideas on how to smoothly implement the effort without aggravating the workforce or frustrating management.




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